Can you give more information on the Tool bits specs?
The tool bits are standard 4mm precision tool bits made from a chromium-vanadium steel alloy.
Last updated: July 08, 2018 21:11
How much does Alt Pen weight?
The Aluminum version of Alt Pen weights 20 grams. The Stainless Steel version of Alt Pen weights 50 grams. Storing 4 tool bits in the rear compartments increases the weight by 10 grams.
Last updated: July 08, 2018 21:07
What material is Alt Pen made of?
Currently there are 2 versions: One in Anodized Aluminum and one in PVD Stainless steel.
Last updated: July 08, 2018 21:05
What if I have a different mailing address?
You will have the opportunity to update your shipping address via the Backer-kit survey that will be sent out.
Last updated: July 08, 2018 21:04
What’s the best way for me to stay updated on progress and shipment?
Follow the updates on this Kickstarter page. To continue receiving these through your email, make sure your email is updated and correct on your Kickstarter user profile.
Last updated: July 08, 2018 21:03
Can I place additional orders of the Alt Pen?
Yes, you will have the option to do so on the Backer-kit survey that will be sent out.
Last updated: July 08, 2018 21:02
That stainless steel edition looks HOT! How do I upgrade my pledge?
On the Backer-kit survey, you will have the option to select the stainless steel version of Alt Pen in Contrast Chrome or Contrast Rose. Keep in mind that if you are upgrading from the standard Aluminum Alt Pen, you will be required to pay the price difference.
Last updated: July 08, 2018 21:01
How do I specify the Alt pen color I want?
After the campaign ends, a survey will be sent out where you can pick from any of the colors advertised. Please note, a stainless steel editions cost a total of $95. You will be required to pay the difference.
Last updated: July 08, 2018 20:59
What is the shipping method?
Backer rewards will be delivered by USPS with tracking info.
Last updated: July 08, 2018 20:57
When will Alt Pen be delivered?
Current estimated delivery is early December 2018.
Last updated: July 08, 2018 20:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.